Frequently Asked Questions

  • How Long Till my Order Ships?

    Current Turn Around Time is available in the shop banner at the top of the site. We will ship on the last business day of the noted timeframe.

    Please note TAT includes the timeframe for the making of the bows and to ship the bows. It does not include the actual transit time to the customer. Orders are guaranteed to be processed and shipped during this TAT but once turned over to the shipping carrier the packages are no longer our responsibility.

    Orders are processed & shipped Monday - Friday only. Closed all major holidays observed by USPS.

  • How to Update my Order?

    Add onto Order

    Since all orders have a unique processing time we do not combine shipping. A new order and shipping fee will need to be paid.

    Change of Address

    Please chat or email any change of address requests to lilliansbowco@gmail.com.

    Wrong address disclaimer: It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you have an address change, please notify us ASAP. We will do our best to make the change, however, we cannot guarantee that we will be able to do so once a label is already created.

  • How to Contact the Shop?

    Fastest Option to contact the Shop is through the instant chat on the website. Chat is available Monday through Friday

    8 am - 5 pm CST. After hours response may be delayed.

    You can also email us at lilliansbowco@gmail.com. Please allow 24-48 hours for a response.

    Learn More 

Shipping

See our Shipping Page for Additional Information

  • How Long will Shipping Take?

    Shipping time varies based on distance from shop. Traditionally once turned over to USPS delivery is estimated in 5-7 days.

  • Shipping Delays

    While we will do all that we can to ensure your order is delivered on time, Lillian's BowCo is not to be held responsible for conditions beyond our control such as delivery delays, severe weather, postal interruptions, etc. After a package is turned over to shipping carrier it is truly out of our hands, but we will always do our best to help track down any orders if problems arise. 

  • Where do you ship?

    Lillian's BowCo currently only ships in the US (all 50 states). We do not ship internationally.

    Local Pick Up

    Currently not available.

  • Who do you ship with?

    All product is shipped through United States Postal Services (USPS). Free shipping is offered on orders over $50. Priority Shipping does not expediate the processing time.

  • Wrong Address Disclaimer

    It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you have an address change, please notify us ASAP. We will do our best to make the change, however, we cannot guarantee that we will be able to do so once a label is created.

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See our Shipping Page for Additional Information

Cancellations, Exchanges, & Returns

See our Policy Page for Additional Information

  • Cancellations

    We currently do not offer order cancellations. Once an order is placed it is final.

  • Returns

    We currently do not offer returns due to the nature of product. This ensures every bow is made to order and always brand new, never used.

  • Exchanges

    We currently do not offer exchanges due to the nature of product. This ensures every bow is made to order and always brand new, never used.

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See our Policy Page for Additional Information

Care Instructions

If your bow requires cleaning, use a cloth and a mild soap to spot clean. Lay bow flat to dry. Please never wash your bows in a washing machine or dryer. They are delicate items.

Gift Wrapping

Can I send an order as a gift?

Of course! Just put the recipients name and address in the ship-to fields. Then just leave a note on your order letting us know it is a gift and leave a personal message if you would like. We will be sure to write out your message on a card and not include the invoice.

How are the bows packaged?

All of our bows come neatly packaged in clear protective packaging along with one of our Thank You cards so they can find our shop! Perfect and ready for gift giving!

Untied Bow or Damaged

Oh No! The worst has happened and your bow has become untied! No Fear, Fairy Bow Mother can get you fixed up!

Any bows that become untied within 30 days of purchase will be reshipped by LBC free of charge.

Any Bows that come untied after 30 days of purchase, the customer will be responsible for shipping cost. New bow will be same size of originally shipped bow.

Photo Proof must be emailed to lilliansbowco@gmail.com.

If an order arrives damaged please reach out so that we can evaluate the issue and make it right.